|Name: ||Alice Unwin |
|Position: ||Senior Employee Relations Adviser |
|Department: ||Employee Relations Advice Centre |
When did you join CCI?
I joined CCI in February 2012.
Why did you decide to join CCI?
I had heard good things about working at CCI. I knew people who had worked here before and I heard it was a good place to work. I also saw this job as a stepping stone to what I want to do in the future.
What skills, experience or qualifications do you need for your position?
I have a degree qualification in Human Resources Management and Employee Relations and most of the team also hold qualifications in similar areas or are working towards getting a qualification.
What does your day to day role involve?
Every day we spend around half of the day on the phone, which involves speaking to people such as employers, HR Managers and business owners and answering questions on how to manage employees, rates of pay and the legislation to name a few topics.
The other part of the day is spent updating publications and information sheets, researching case law, doing calculations, running training and seminars and completing compliance audits for Members. Occasionally we attend unfair dismissal conciliation meetings and hearings at the tribunal with Senior ER Consultants.
What is the most rewarding part of your job?
The best part is helping people, especially small businesses that don’t have a HR person. It’s rewarding to hear how grateful they are when you answer their questions.
What is the most challenging aspect of your role?
No matter how long you have worked here, you still occasionally get asked questions that you’ve never come across before. The role is always interesting because you get to think strategically, but it can also be challenging keeping track of case law and changes to the legislation.
What are you working on now?
I’m updating our Recruitment and Termination guide and we are also working on calculations for an award wage schedule.
What kind of person would be suited to this role?
You need to be a people-person for this type of role as you’re talking to people all day every day. You also need to have patience when dealing with a variety of personalities and sometimes stressful situations. The team are all hard-working and conscientious, so a new person would need to have the same traits.
What is your opinion of CCI as an employer?
CCI is a really good employer. CCI provides a lot of training - not many other employers go to that length. CCI also focuses on the social side of work – the Friday drinks and team building activities are really good.