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This module will give you the skills and knowledge required to effectively sell products and services over the phone.
Managing time effectively is fundamental to your success in the workplace.
As a worker in the retail industry, it is your responsibility to comply with Work Health and Safety legislation.
To ensure the health, safety and wellbeing of those who enter the workplace we identify hazards and manage risks according to the Work Health and Safety risk management process.
Working alone increases the risk of an incident and injury occurring.
Bullying and work related violence can occur in any organisation and can affect workers’ health and their ability to do their job.
As a Manager, you are expected to model appropriate behaviours and, as far as possible, prevent bullying and violence in the workplace.
Being able to write effective business cases is an important skill to have because it can help you to obtain approval for your ideas and plans.