From talking to someone about coming in on-time to sacking them for stealing, managing people who don’t do their jobs properly is always a headache for managers and supervisors. However, it is worth the time to get it right. When performance management is not done well, everyone suffers and the organisation can end up dealing with the legal fall-out. This in-depth course is designed to give you or your managers the skills to improve your employee’s performance. Or if termination is needed, to have followed a process that will stand-up in the Fair Work Commission.
This course runs over one and a half days.
Day one – why performance manage
The first day of this two-day course will help you to understand the legislation, including unfair dismissal and general protections, and the risks when poor performance is not managed.
Day one includes:
- Why hoping it will get better doesn’t work.
- Unfair dismissal and general protection laws.
- What is HR’s job vs the manager’s job.
- Why we must follow the organisation’s policy.
- The role of paperwork and protecting the organisation.
We will spend time looking at recent case law about what to do when tricky situations occur, such as when one of the team:
- Openly criticises the business on Facebook.
- Doesn’t show up for work.
- Keeps taking sickies.
Day two – how we deal with poor performers
After learning the “why” on the first day, we will explore the “how” of managing performance. The group will put into practice the theory covered on the first day and will learn the steps to follow to help take the worry out of dealing with difficult employees.
Day two includes:
- Bringing up issues with an employee in a comfortable way.
- How to have the tough conversations.
- How to give a warning so it sticks.
- Opening and closing the meeting.
- Dealing with difficult situations.
- Terminating an employee for serious misconduct.
There are no pre-requisites for this course.
Training takes place at CCIWA, with our facilitator delivering the group a full course curriculum with practical exercises. Morning tea, afternoon tea and lunch are provided.
Location – CCIWA, Level 5, 235 St Georges Terrace, Perth
If there are no sessions for your preferred date available online – please contact the CCIWA Training team on (08) 9365 7500.
Training Disclaimer: Please note CCIWA reserves the right to cancel any face-to-face or online course before the commencement date in the event of insufficient registrations or operational difficulties. In the event of such cancellation, all registered participants will be notified.