Managing the Poor Performer - 1.5 days

Member Price: $874.50
Standard Price: $984.50
PRICE (GST Inclusive)

Course Details

From talking to someone about coming in on-time to sacking them for stealing, managing people who don’t do their jobs properly is always a headache for managers and supervisors. However, it is worth the time to get it right. When performance management is not done well, everyone suffers and the organisation can end up dealing with the legal fall-out.

This one-and-a-half day in-depth course is designed for anyone involved with, or responsible for, hiring decisions in a business.

It will give you or your managers the skills to improve your employee’s performance - or, if termination is needed, to have followed a process that will stand-up in the Fair Work Commission.

Day one - why performance manage? 

The first day will help you to understand the legislation, including unfair dismissal and general protections, and the risks when poor performance is not managed.

Day one includes:

  • Why hoping it will get better doesn’t work
  • Unfair dismissal and general protections laws
  • What is HR’s job vs the manager’s job
  • Why we must follow the organisations policy
  • The role of paperwork and protecting the organisation

We will spend time looking at recent case law about what to do when tricky situations occur, such as when one of the team:

  • Bags the business on Facebook;
  • Doesn’t show up for work; and
  • Keeps taking sickies.

Day two - how we deal with poor performers

After learning the “why” on the first day, we will explore the “how” of managing performance. The group will put into practice the theory covered on the first day and will learn the steps to follow to help take the worry out of dealing with difficult employees.

Day two includes:

  • Bringing up issues with an employee in a comfortable way
  • How to have the tough conversations
  • How to give a warning so it sticks
  • Opening and closing the meeting
  • Dealing with difficult situations
  • Terminating an employee for serious misconduct

Upcoming dates:

  • 18–19 November 2019 SOLD OUT
  • 23–24 March 2020


  • Runs across two days:
    • Day one: 9:00am - 4:30pm (8:45am registration)
    • Day two: 9:00am - 2:00pm


  • CCIWA, 180 Hay Street, East Perth 

Materials and catering:

  • CCIWA will supply all course materials for you to confidently complete your training.
  • Morning tea, afternoon tea, lunch at a restaurant nearby (light lunch on day two), tea and coffee is also included.

Book today:

Please call us on (08) 9365 7500 or complete the enquiry form below.

A CCIWA Training Representative will be in contact shortly to finalise the payment of your booking.