Free HR Services from our Employee Relations Experts. Find out more.

Our Business Services

Chamber of Commerce & Industry WA

With over 130 years of experience representing WA businesses, we’re ready to help with the resources and advice you need to succeed.

Employee Relations Helpline

Employee Relations Helpline

Get timely, reliable and practical employee relations advice on employment laws, the awards system and other human resource matters. CCIWA Members get unlimited access.

Legal Services

Legal Services

Our team of experienced, client-focused business lawyers offer a full range of Commercial Law & Employment Law services for all your essential legal needs.

Accounting & Taxation Services

Optima Partners and CCIWA

Innovative and personalised accounting, taxation and business advisory services that focus on delivering the best results to help your business grow.

Workplace Health & Safety Services

Workplace Health & Safety Services

Unlock the potential of your business with our suite of staff training and development programs, crafted by workplace relations experts and tailored to your business needs.

Construction & Mining IR Services

Construction & Mining IR Services

We offer extensive, independent and practical industrial and labour relations support to the engineering, construction and mining industries.

Workplace Training & Development

Workplace Training & Development

Unlock the potential of your business with our suite of staff training and development programs, crafted by workplace relations experts and tailored to your business needs.

Apprenticeship Support Australia WA

Apprenticeship Support Australia WA

Our dedicated team specialises in assisting employers maximise the benefits of investing in apprenticeships and traineeships to build local skills for the diverse WA workforce. Our team of experts will provide all the advice, support and services you need — free of charge.

Work Integrated Learning – Internships

Work Integrated Learning - Internships

Tap into WA’s future workforce with our Work Integrated Learning – Internships program. This free service facilitates university student work experience placements for your business.

Industry Capability Network WA

Industry Capability Network WA

Connecting your business with mining, construction, infrastructure, defence and other major projects using the ICN Gateway.

International Trade Services

International Trade Services

Take your business global using our comprehensive suite of international trade services to streamline importing and exporting, reduce risks and identify international partners.

About Our Employee Relations Helpline

As a Member, you have unlimited access to our Employee Relations Helpline.

We have some of the most qualified employment relations experts in Australia. They are available via our Employee Relations Helpline to answer your queries between:

Monday – Thursday 8am – 5pm

Friday 8am – 4pm

Contact our helpline direct on 08 9365 7660.

Are you a CCIWA Member yet?

CCIWA’s Members have unlimited access to our Employee Relations Helpline

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Our Employee Relations Advice Services

Federal and State Minimum Entitlements

In WA there are two industrial relations systems governed by different legislation that include minimum employee entitlements. It can be difficult to know what they are and how they apply. We can assist you to understand these, including but not limited to:

  • National Employment Standards
  • State Minimum Conditions of Employment
Award Matters

Australia has more than 100 industry and occupation awards that cover most people who are employed. The awards system can be complex to navigate. We can assist you with:

  • Award coverage
  • Wages
  • Award interpretation
  • Public holidays
  • Overtime payments
  • Overtime shift penalties
  • Casual employees
Redundancy

Redundancy happens when a business no longer requires a particular role. Redundancy generally arises out of an employer’s decision to implement significant change in their business due to a shift in operational requirements, such as a restructure, closure or expansion, or reducing costs.

Not sure of your obligations in the national system in relation to redundancy? Our employee relations experts can support you with:

  • Downturn in work
  • Consultation process
  • Strategies, including potential alternatives
  • Entitlements
  • Transfer of business
Terminations

Employment can be terminated by either the employer or the employee. It’s important to follow the right procedure before ending someone’s employment.

Our employee relations specialists can help ensure you follow the correct process and meet your obligations when terminating an employment relationship, including in relation to:

  • Underperformance
  • Long-term personal leave absences
  • Misconduct vs serious misconduct
  • Summary dismissal
  • Termination entitlements
  • Dismissal process dos and don’ts
  • Avoiding general protection claims
  • Avoiding unfair dismissal claims
Leave Entitlements

The National Employment Standards (NES) and the Minimum Conditions of Employment set the minimum leave entitlements for employees in WA. However, an award or registered/enterprise agreement can provide for other leave entitlements in addition to what is in these.

Our employee relations experts can assist you with:

  • Annual, personal and compassionate leave
  • Family and domestic violence leave
  • Full-time, part-time and casuals
  • Long service leave
  • Parental leave
  • Community service leave
  • Public holidays and cultural or religious holidays
Industrial Award Subscription Service

Industrial awards set the legal minimum wage in Western Australia. They also provide minimum terms and conditions for employees who are covered by an applicable award.

Paying the correct award rate, including casual pay rates and overtime rates, is critical as underpayments can accumulate quickly and, if left unchecked, can significantly impact your business’ bottom line. Ensuring your business complies with the relevant award terms and conditions is critical to ensuring fair treatment of your workers and avoiding costly underpayment claims and significant fines. Serious contraventions carry penalties payable of up to $187,800 for individuals or $939,000 for body corporates, and punishment for criminal offences can include a maximum of 10 years’ imprisonment and a fine up to $1.565 million for individuals, or up to $7.825m for body corporates.

Our Industrial Award Subscription Service includes:

  • A complete copy of the relevant award
  • A comprehensive, easy-to-use Wage Schedule
  • Important email updates following an award amendment, including a Schedule of Amendments
  • If you require access to more than one award or need written advice regarding which awards cover your business and employees, we can help with this too.

Member price: $120 per annum
Standard price: $150 per annum
(GST exclusive)

Set up an Award Subscription

Contact us

Human Resources Consulting

Where HR issues can’t be resolved over the phone, Members have access to our Human Resources Consulting Service which provides a variety of HR services for businesses of all sizes, from on-boarding and employee induction processes to temporary HR secondments.

Our client-centric team has diverse industry experience in providing HR support to the WA business community to ensure a productive, motivated, and engaged workforce. Our people skills, practical knowledge, and operational expertise enable us to offer a wide range of services and practical advice that will ensure fair treatment of the WA workforce and help your business succeed.

We work individually with each client to develop a comprehensive understanding of your industry and work with you to develop practical solutions to resolve the root causes of your workplace issue.

We offer a variety of HR services for businesses of all sizes. Our practical advice ensures fair treatment of the WA workforce to help your business succeed. We can support you with:

  • Respect@Work compliance
  • IR reform policy support
  • General policy review and drafting
  • Redundancy processes
  • Disciplinary action processes
  • Onboarding and induction
  • Wage audits
  • Award allocations
  • HR audits
  • Training audits
  • Diversity and inclusion support
  • HR secondments and retainer arrangements
  • Outsourced HR services
  • Management support
  • Workplace mental health

Get in touch

Employee Relations Information Sheets

Our Employee Relations Information Sheets are available exclusively to CCIWA Members. If you are having trouble accessing them or are interested in becoming a Member to gain access, please contact our Membership team at [email protected] or on 1300 422 492.

Please call our Employee Relations Helpline on 08 9365 7660 for tailored advice from one of our expert advisers.

Our Services

Performance Management

Keeping employees engaged is crucial for the well-being of your staff and the success of your organisation. At the centre of a productive and motivated workforce is the quality of your employee performance management process. This includes performance appraisal strategies, performance improvement plans, and employee policies. Often absenteeism is a symptom of a broader issue, that if left unaddressed, or documented inappropriately, can lead to demotivation and employee performance issues. We provide support on individual employee performance issues, such as absenteeism, breach of policy, and underperformance, with more complex cases backed by our experienced legal practice specialising in workplace relations and employment law.

Workplace Diversity

It is important that organisations recognise the link between workforce diversity and higher performance. Valuing workplace diversity enables West Australian businesses to not only reflect the local communities in which we live, but also encourages innovation through embracing distinct perspectives and supports organisational performance. Our consultants help you to develop strategies to enable your organisation to be more inclusive. We review your processes, practices, and documentation to ensure alignment with your organisation’s goals to become a more inclusive and diverse workplace.

Workforce Planning

Workforce planning and development is becoming the most practical way of maintaining competitive advantage. Succession and workforce planning is all about aligning your organisation’s strategic goals with the capabilities required to deliver it. Our HR Consultants assess the key roles and map your current capabilities within a talent matrix to identify opportunities for retain and develop talent and the workforce skills required to drive the future of your business.

Workplace Culture

Every workplace has its own unique culture – the shared values, beliefs, attitudes, and assumptions that shape behaviour. As the saying goes ‘what gets rewarded gets repeated’. Therefore, employees’ positive behaviours and mindsets are the direct results of how effectively leaders lead. Our consultants work with you to develop strategies to improve your workplace culture, including fostering collaboration and communication, aligning HR policies and practices, goal setting and reinforcement, and customised leadership workshops.

Training Needs Analysis

Training has been demonstrated to improve organisational performance and employee engagement, however, training for training’s sake is counterintuitive. For the return on investment to be realised, organisational training needs to be designed, targeted, delivered, and measured based on the needs of the organisation and its employees. A training needs analysis is a systematic activity of identifying gaps in the current skills of your workforce at an individual, task, or organisational level. This is tailored to the organisation and the specific roles existing within the hierarchy. Our team works with you to identify key training priorities to ensure your organisation develops the skills that it needs for today to build the capabilities required for tomorrow.

SectionOrganisational Change Management

How leaders conduct themselves through change will impact the desired and actual outcomes. When implementing organisational change, it is crucial to develop a detailed plan not only manage the change itself, but also a considered strategy for the transition that your workforce will need to go through to embrace and thrive after the change. Our consultants work with you to develop a thorough plan that considers the key elements of consultation with stakeholders, timelines, communication, training, resistance assessment, and risk assessment.

HR Audits

Employee surveys are an effective way to gather data about the workforce, however, if not properly developed and analysed, these are prone to bias and misleading interpretations. We develop, implement, and analyse customised employee pulse surveys and employee engagement surveys, providing you with valuable data to enable effective business decision-making. By adopting an evidence-based approach to employee engagement, we tailor solutions to the unique profile of your workforce. To ensure that your HR function is optimised, our team will conduct independent audits on your HR practices, policies, and procedures in alignment with legislative requirements, organisational strategy, and best practice.

Workplace Mental Health

Recent research shows that nearly a third of Australian workers report that mental health is their biggest challenge at work. It is critical to create a safe space for your workforce and enable a culture in which employees can have open conversations about their wellbeing and mental health. This crucial for supporting organisational performance, as how we feel and perform at work are intricately linked. CCIWA provides training and coaching support for leaders, managers, and supervisors dealing with supporting mental health in the workplace, and advice on policies and practices that help to enable a more supportive working environment.

Get a free HR Health Check

Our free HR online assessment tool is designed to help you evaluate your organisations’ knowledge, policies, and processes across a wide range of human resource functions.

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Contact Our Team

Employee Relations Helpline

Telephone: (08) 9365 7660

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