Get one free call to our Employee Relations Helpline. Find out more.

Our Business Services

Chamber of Commerce & Industry WA

With over 130 years of experience representing WA businesses, we’re ready to help with the resources and advice you need to succeed.

Employee Relations Helpline

Employee Relations Helpline

Get timely, reliable and practical employee relations advice on employment laws, the awards system and other human resource matters. CCIWA Members get unlimited access.

Legal Services

Legal Services

Our team of experienced, client-focused business lawyers offer a full range of Commercial Law & Employment Law services for all your essential legal needs.

Accounting & Taxation Services

Optima Partners and CCIWA

Innovative and personalised accounting, taxation and business advisory services that focus on delivering the best results to help your business grow.

Workplace Health & Safety Services

Workplace Health & Safety Services

Unlock the potential of your business with our suite of staff training and development programs, crafted by workplace relations experts and tailored to your business needs.

Construction & Mining IR Services

Construction & Mining IR Services

We offer extensive, independent and practical industrial and labour relations support to the engineering, construction and mining industries.

Workplace Training & Development

Workplace Training & Development

Unlock the potential of your business with our suite of staff training and development programs, crafted by workplace relations experts and tailored to your business needs.

Apprenticeship Support Australia WA

Apprenticeship Support Australia WA

Our dedicated team specialises in assisting employers maximise the benefits of investing in apprenticeships and traineeships to build local skills for the diverse WA workforce. Our team of experts will provide all the advice, support and services you need — free of charge.

Work Integrated Learning – Internships

Work Integrated Learning - Internships

Tap into WA’s future workforce with our Work Integrated Learning – Internships program. This free service facilitates university student work experience placements for your business.

Industry Capability Network WA

Industry Capability Network WA

Connecting your business with mining, construction, infrastructure, defence and other major projects using the ICN Gateway.

International Trade Services

International Trade Services

Take your business global using our comprehensive suite of international trade services to streamline importing and exporting, reduce risks and identify international partners.

Managing the Poor Performer

Home » Training » Managing the Poor Performer

Managing the Poor Performer

Course Description

From talking to someone about coming in on-time to sacking them for stealing, managing people who don’t do their jobs properly is always a headache for managers and supervisors. However, it is worth the time to get it right. When performance management is not done well, everyone suffers and the organisation can end up dealing with the legal fall-out. This in-depth course is designed to give you or your managers the skills to improve your employee’s performance. Or if termination is needed, to have followed a process that will stand-up in the Fair Work Commission.

Get Customised Training View Training Dates
Details

1 day

Morning Tea, Lunch & Afternoon Tea

CCIWA, Level 5, 235 St Georges Terrace, Perth

Get Directions >
Dates
  • Mar 25, 2025 9:00am - 4:30pm
  • May 23, 2025 9:00am - 4:30pm
  • Jul 29, 2025 9:00am - 4:30pm
  • Sep 26, 2025 9:00am - 4:30pm
  • Nov 14, 2025 9:00am - 4:30pm

Learning outcomes

Our course will help you to understand the legislation, including unfair dismissal and general protections, and the risks when poor performance is not managed.

Topics include:

  • Why hoping it will get better doesn’t work.
  • Unfair dismissal and general protection laws.
  • What is HR’s job vs the manager’s job.
  • Why we must follow the organisation’s policy.
  • The role of paperwork and protecting the organisation.
  • Bringing up issues with an employee in a comfortable way.
  • How to have the tough conversations.
  • How to give a warning so it sticks.
  • Opening and closing the meeting.
  • Dealing with difficult situations.
  • Terminating an employee for serious misconduct.

We will spend time looking at recent case law about what to do when tricky situations occur, such as when one of the team:

  1. Openly criticises the business on Social Media.
  2. Doesn’t show up for work, or is using excessive personal/carer’s leave.

After learning the “why”, we will explore the “how” of managing performance. The group will put into practice the theory covered and will learn the steps to follow to help take the worry out of dealing with difficult employees.

Training Disclaimer: Please note CCIWA reserves the right to cancel any face-to-face or online course before the commencement date in the event of insufficient registrations or operational difficulties. In the event of such cancellation, all registered participants will be notified.

Customised Training

Workplace Training Enquiry

Complete this form and someone from our Learning Solutions Team will get in touch.

* Required

Name*
Are you a CCIWA member?*
Are you interested in e-learning?*
This field is for validation purposes and should be left unchanged.
$650.00 ex GST CCIWA Member Price
$780.00
ex GST
Non-Member Price
Book

If there are no sessions for your preferred date available online please contact the CCIWA Training team on (08) 9365 7500

Not a Member?

Our range of Membership packages have been created to connect you to the resources and people you need to be successful.
Join today

Customised Training

Any of our WHS courses can be customised and adapted. Our experienced Workplace Relations consultants can tailor the curriculum and materials to suit your business's specific needs.

Get Customised Training