Employee Relations Helpline
We’re here to help you manage your employee relations needs. Our experienced and trusted specialists provide practical, timely advice on employment laws, the awards system and other human resources matters. We’re in your corner.
CCIWA’s Members have unlimited access to our Employee Relations Helpline
About Our Employee Relations Helpline
As a Member, you have unlimited access to our Employee Relations Helpline.
We have some of the most qualified employment relations experts in Australia. They are available via our Employee Relations Helpline to answer your queries between:
Monday – Thursday 8am – 5pm
Friday 8am – 4pm
Contact our helpline direct on 08 9365 7660.
New Workplace Laws
New industrial relations laws affect WA businesses. Be prepared to meet the requirements for the upcoming deadlines.
Meet Our Team
Chris Nunn
Manager, HR & Workplace Relations Consultancy
Daniella Raschilla
Team Leader, Employee Relations Helpline
Salma Shahata
Senior Employee Relations
Abbie Smith
Employee Relations
Ashleigh Tuvera
Employee Relations Advisor
Chloe Hutchings
Employee Relations
Ravini Coorey
Employee Relations
Chris Nunn
Manager, HR & Workplace Relations Consultancy
Chris Nunn is the Manger of CCIWA’s HR & Workplace Relations Consultancy and Employee Relations Helpline. He holds post graduate qualifications in HR/ER from the University of Western Australia and is a certified trainer and assessor with a diploma in business management.
After commencing at CCIWA early 2019 in the ER Advice Centre as an Advisor he later moved across to the Workplace Relations team and launched the Chambers new training, eLearning and HR consulting services. As an experienced ER/HR practitioner, consultant, learning designer and business advisor, with an extensive background working alongside clients right around Australia, Chris and his team at CCIWA stand ready to support you and your business.
Daniella Raschilla
Team Leader, Employee Relations Helpline
Daniella joined CCIWA in 2023 as an Employee Relations Advisor. Assisting members within the helpline, provided the opportunity to enhance her knowledge within the employment relations field. In 2024, Daniella became a Senior Advisor within the team, allowing her to develop supervisory skills. The experience Daniella has gained during her time at CCIWA has allowed her to progress into her current position as Team Leader in the Employee Relations Helpline team.
Prior to her commencing with the Chamber, her previous role as a People and Culture Officer provided exposure to employment relations, human resources and payroll matters.
Salma Shahata
Senior Employee Relations
Salma joined CCIWA in 2024 as a Senior Employee Relations Advisor and holds a Bachelor’s degree in Psychology and Human Resource Management. She brings more than eight years of experience specialising in employee and industrial relations, advisory services, and process improvement. Salma’s background spans a range of industries, including community services, publishing, and media.
In her helpline role, Salma provides employers with guidance on complex queries and employee relations issues, ensuring alignment with legislative changes and compliance requirements. As a Senior Advisor, she also supports the team through coaching and mentoring, offering both technical and practical HR expertise across the entire employment lifecycle
Abbie Smith
Employee Relations
Abbie joined CCIWA in 2024 as an Employee Relations Advisor and holds a Bachelor of Commerce, majoring in Human Resources and Psychology from the University of Western Australia. Prior to joining the Chamber, she has held roles in the not-for-profit, construction and social and community services sectors.
Since joining the Helpline team, Abbie has been providing members with strong technical advice through the interpretation and application of industrial instruments. Abbie also regularly facilitates both public and bespoke training courses for members and thoroughly enjoys educating others on the importance of compliance and best practice in relation to human
Ashleigh Tuvera
Employee Relations Advisor
Ashleigh is currently an Employee Relations Adviser within CCIWA’s Employee Relations Helpline, supporting members with their enquiries and strengthening her expertise across the employment relations landscape. With a Master of Management and a Bachelor of Science in Psychology, she brings a strong academic foundation to her advisory work.
Ashleigh’s professional experience spans mining (including FIFO), aviation, aged care, and local government, providing her with a diverse understanding of workplace environments and operational challenges. This background enables her to deliver practical, compliant, and industry-informed advice to members, assisting them to navigate their obligations under employment legislation and regulations.
Chloe Hutchings
Employee Relations
Chloe began her journey with CCIWA in 2022 as a Work Integrated Learning (WIL) intern through Curtin University, gaining valuable experience across both the Employee Relations Helpline and HR Consulting teams. Her dedication and proficiency earned her a permanent role as Employee Relations Officer in 2023, the same year she completed her Bachelor of Commerce with a double major in Human Resource Management and Industrial Relations.
Since joining CCIWA, Chloe has played a key role in supporting CCIWA members by delivering practical and technical high-quality advice, utilising her extensive experience in interpreting and applying national and nonnational industrial instruments. Her growing expertise and contributions were recognised with a promotion to Employee Relations Advisor in 2024.
Expanding her impact further, Chloe became a member of CCIWA’s Diversity and Inclusion Council in 2025. She now plays an active role in advancing inclusive initiatives and contributes to the organisation of the prestigious Diversity and Inclusion Awards Gala, one of CCIWA’s most celebrated annual events.
Ravini Coorey
Employee Relations
Ravini first joined CCIWA in 2023 as an intern and then as an Employee Relations Officer after completing a double bachelors in Bachelor of Science (Psychology) and Bachelor of Commerce (Human Resource Management and Industrial Relations) from Curtin University, and is currently completing Honours in Psychology.
Since commencing with CCIWA, Ravini has been supporting members by providing technical advice on industrial relations and employee relations. She has developed content, such as regional and business toolbox articles, to continually support the education and learning of CCIWA’s valued members.
Our Employee Relations Advice Services
Federal and State Minimum Entitlements
In WA there are two industrial relations systems governed by different legislation that include minimum employee entitlements. It can be difficult to know what they are and how they apply. We can assist you to understand these, including but not limited to:
- National Employment Standards
- State Minimum Conditions of Employment
Award Matters
Australia has more than 100 industry and occupation awards that cover most people who are employed. The awards system can be complex to navigate. We can assist you with:
- Award coverage
- Wages
- Award interpretation
- Public holidays
- Overtime payments
- Overtime shift penalties
- Casual employees
Redundancy
Redundancy happens when a business no longer requires a particular role. Redundancy generally arises out of an employer’s decision to implement significant change in their business due to a shift in operational requirements, such as a restructure, closure or expansion, or reducing costs.
Not sure of your obligations in the national system in relation to redundancy? Our employee relations experts can support you with:
- Downturn in work
- Consultation process
- Strategies, including potential alternatives
- Entitlements
- Transfer of business
Planning workforce changes? Our guide to redundancy obligations and payouts for employers explains when a redundancy is genuine, how entitlements are calculated and the risks of getting it wrong.
Terminations
Employment can be terminated by either the employer or the employee. It’s important to follow the right procedure before ending someone’s employment.
Our employee relations specialists can help ensure you follow the correct process and meet your obligations when terminating an employment relationship, including in relation to:
- Underperformance
- Long-term personal leave absences
- Misconduct vs serious misconduct
- Summary dismissal
- Termination entitlements
- Dismissal process dos and don’ts
- Avoiding general protection claims
- Avoiding unfair dismissal claims
Leave Entitlements
The National Employment Standards (NES) and the Minimum Conditions of Employment set the minimum leave entitlements for employees in WA. However, an award or registered/enterprise agreement can provide for other leave entitlements in addition to what is in these.
Our employee relations experts can assist you with:
- Annual, personal and compassionate leave
- Family and domestic violence leave
- Full-time, part-time and casuals
- Long service leave
- Parental leave
- Community service leave
- Public holidays and cultural or religious holidays
Industrial Award Subscription Service
Industrial awards set the legal minimum wage in Western Australia. They also provide minimum terms and conditions for employees who are covered by an applicable award.
Paying the correct award rate, including casual pay rates and overtime rates, is critical as underpayments can accumulate quickly and, if left unchecked, can significantly impact your business’ bottom line. Ensuring your business complies with the relevant award terms and conditions is critical to ensuring fair treatment of your workers and avoiding costly underpayment claims and significant fines. Serious contraventions carry penalties payable of up to $187,800 for individuals or $939,000 for body corporates, and punishment for criminal offences can include a maximum of 10 years’ imprisonment and a fine up to $1.565 million for individuals, or up to $7.825m for body corporates.
Our Industrial Award Subscription Service includes:
- A complete copy of the relevant award
- A comprehensive, easy-to-use Wage Schedule
- Important email updates following an award amendment, including a Schedule of Amendments
- If you require access to more than one award or need written advice regarding which awards cover your business and employees, we can help with this too.
Member price: $120 per annum
Standard price: $150 per annum
(GST exclusive)
Set up an Award Subscription
Contact usHuman Resources Consulting
Where HR issues can’t be resolved over the phone, Members have access to our Human Resources Consulting Service which provides a variety of HR services for businesses of all sizes, from on-boarding and employee induction processes to temporary HR secondments.
Our client-centric team has diverse industry experience in providing HR support to the WA business community to ensure a productive, motivated, and engaged workforce. Our people skills, practical knowledge, and operational expertise enable us to offer a wide range of services and practical advice that will ensure fair treatment of the WA workforce and help your business succeed.
We work individually with each client to develop a comprehensive understanding of your industry and work with you to develop practical solutions to resolve the root causes of your workplace issue.
We offer a variety of HR services for businesses of all sizes. Our practical advice ensures fair treatment of the WA workforce to help your business succeed. We can support you with:
- Respect@Work compliance
- IR reform policy support
- General policy review and drafting
- Redundancy processes
- Disciplinary action processes
- Onboarding and induction
- Wage audits
- Award allocations
- HR audits
- Training audits
- Diversity and inclusion support
- HR secondments and retainer arrangements
- Outsourced HR services
- Management support
- Workplace mental health
Employee Relations Information Sheets
Our Employee Relations Information Sheets are available exclusively to CCIWA Members. If you are having trouble accessing them or are interested in becoming a Member to gain access, please contact our Membership team at [email protected] or on 1300 422 492.
Please call our Employee Relations Helpline on 08 9365 7660 for tailored advice from one of our expert advisers.
Minimum Entitlements
Our information sheets explain the minimum employee entitlements in Australia. Please note that your employees may be entitled to more than what is listed on these. This is dependent on what specific instruments cover those employees.<!– Please call our Employee Relations Helpline on 08 9365 7660 for tailored advice from one of our expert advisers.–>
picture_as_pdf Annual Leave Under the National Employment Standards download
picture_as_pdf Are you a National System Employer download
picture_as_pdf Casual employees and their entitlements download
picture_as_pdf Community Services Leave Under the National Employment Standards download
picture_as_pdf Long Service Leave – National System Employers download
picture_as_pdf Modern Awards download
picture_as_pdf National Employment Standards download
picture_as_pdf Parental Leave download
picture_as_pdf Personal Carer’s Compassionate and Family & Domestic Violence Leave Under the National Employment Standards download
picture_as_pdf Public Holidays – National System Employer download
picture_as_pdf Redundancy – What are Employers’ Obligations in the National System download
picture_as_pdf Transfer of Business – National System Employers download
picture_as_pdf What Needs to be Included in an Employee’s Final Pay download
Employee Management
These information sheets explain the best practice ways of managing your employees. Please note that these may be different from your internal policies and procedures.<!– Please call our Employee Relations Helpline on 08 9365 7660 for tailored advice from one of our expert advisers.–>
picture_as_pdf Drugs and Alcohol in the Workplace download
picture_as_pdf Abandonment of Employment download
picture_as_pdf Annual Shut Downs download
picture_as_pdf Deductions from an Employee’s Pay for National System Employers download
picture_as_pdf Equal Opportunity – Discrimination and Sexual Harassment in the Workplace download
picture_as_pdf Festive Functions and Work Events download
picture_as_pdf Fixed Term Contracts download
picture_as_pdf Flexible Work Practices download
picture_as_pdf General Protections – National System Employer download
picture_as_pdf Managing Poor Performers and Misconduct download
picture_as_pdf Managing Workplace Absences – National System Employer download
picture_as_pdf Serious Misconduct and Summary Dismissal download
picture_as_pdf Standing Down Employees download
picture_as_pdf Workers Compensation and Injury Management download
picture_as_pdf How to Conduct Workplace Investigations download
Other
The information sheets below cover common employer queries.<!– Please call our Employee Relations Helpline on 08 9365 7660 for tailored advice from one of our expert advisers.–>
picture_as_pdf Enterprise Agreements download
picture_as_pdf Final Payments for Deceased Employees download
picture_as_pdf Independent Contractor or Employee download
picture_as_pdf Right of Entry for Unions to a Workplace National System Employers download
picture_as_pdf Right to Disconnect download
HR Health Check
Our free online HR Health Check-up helps you assess knowledge, policies, and processes across key HR functions like wages, diversity, strategy, and workplace culture. In just ten minutes, this self-rated assessment delivers a comprehensive score and detailed breakdown of your HR performance.
Latest News
WA Premier Roger Cook rules out legislating work-from-home rights, distancing the state from Victoria’s plan to mandate flexible arrangements.
CCIWA’s 2025 Workplace Relations Conference explored leadership, workplace culture, inclusion and IR changes, with insights from experts across sectors...
WA is reviewing its public holidays, with changes including aligning dates with other states or adding new holidays.
Contact Our Team
Employee Relations Helpline
Telephone: (08) 9365 7660
Email: [email protected]
Alternatively, you can complete this form and one of our employee relations specialists will contact you.
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Acknowledgement of Country
The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.
