AI technology is transforming how businesses can operate. Akkodis, a global leader in digital engineering and tech education, debunks the myths around this super technology.
In today’s tough business climate, small and medium-sized enterprises (SMEs) are under pressure from rising costs, skill shortages, and shifting economic conditions.
Enter AI. As this technology rapidly advances, SMEs are harnessing its power to boost competitiveness, streamline operations, and supercharge productivity. AI is transforming the game— automating tasks, improving decision-making, and cutting costs — all while unlocking new growth opportunities.
Akkodis, a global leader in digital engineering and tech education, has been at the forefront of helping SMEs leverage AI for operational efficiency. As part of its Akkodis Academy initiative, it has collaborated with major partners such as nbn co and Microsoft to make AI tools accessible to SMEs across Australia.
“It's about delving into your business operations and identifying where AI can unlock new opportunities for growth,” says Akkodis Vice President Academy ANZ and ASEAN Anatoli Kovalev ahead of an upcoming workshop on March 26 on the benefits of leveraging AI for business.
“The key is to thoroughly understand your business, pinpoint areas for growth, and explore the available AI technologies that can drive those advancements.”
How AI can transform SME operations
AI technology, including AI-driven tools such as Microsoft Copilot, offers numerous benefits for SMEs. Here’s how businesses are making the most of it:
- Automating repetitive tasks: AI tools can take over time-consuming tasks such as scheduling, drafting emails, and generating sales reports. This automation frees up employees to focus on more strategic and creative tasks, ultimately boosting productivity.
- Enhancing customer engagement: AI-powered chatbots enable businesses to provide 24/7 customer support, generate sales reports and manage customer relationships.
- Optimising marketing and finance: AI tools can help businesses create targeted marketing campaigns, automate customer outreach, and analyse financial data to create detailed financial reports, track expenses and for budget planning.
- Human resources and operations: AI can help with writing employee handbooks and managing recruitment processes; scheduling meetings, setting reminders, and organising workflows.
Overcoming barriers to AI adoption
Despite the clear benefits, many SMEs are hesitant to implement AI in their operations. Common concerns include:
- Lack of knowledge and training: Many businesses are unsure how to effectively use AI tools. Without proper training, even the most powerful AI technologies can be underutilised or misapplied.
- Cost and complexity: Some small business owners are wary of the upfront costs and the complexity of integrating AI into their systems. However, the return on investment in terms of improved efficiency and productivity often far outweighs these concerns.
- Data privacy and security: With sensitive data at stake, particularly in sectors such as finance and healthcare, businesses must ensure that any AI solution they adopt complies with privacy regulations.
- Fear of job displacement: There’s a misconception that AI will replace human workers. In reality, AI is meant to complement human skills, enhancing productivity rather than replacing employees.
The role of human oversight
While AI can automate a variety of tasks, human oversight remains essential, says Akkodis’ Kovalev.
In sensitive areas such as finance, HR and customer service, businesses must ensure that AI outputs are aligned with their standards and values. This is especially true in ensuring that customer interactions are accurate and compliant with industry regulations.
A notable example comes from a recent case where an airline faced legal repercussions after its AI chatbot offered customers discounts that didn’t exist.
“At the end of the day, the business is responsible for providing quality services to their customers,” says Kovalev.
“It's crucial to ensure that when we implement AI tools, they are done so in a safe and responsible manner, always keeping a human at the Centre. We must also have clear guidelines and monitoring systems in place to ensure the advice we provide to customers is sound.”
The benefits of AI for SMEs
Despite the challenges, AI adoption offers a multitude of benefits for SMEs:
- Improved efficiency: By automating repetitive tasks, businesses can allocate more time to high-value activities, driving growth and profitability.
- Competitive advantage: Businesses that embrace AI are better positioned to provide personalised customer experiences, improve marketing effectiveness, and make data-driven decisions, giving them an edge over competitors.
- Boost productivity: AI tools can analyse vast amounts of data quickly, providing insights that help businesses make informed decisions, uncover new opportunities, and optimise operations.
Kovalev says AI is no longer a technology reserved for large enterprises. Small businesses that strategically implement AI tools can increase productivity, streamline operations, and maintain a competitive edge.
By automating routine tasks, you can free up time for strategic activities, enhancing your efficiency and giving you a competitive edge, he says.
Want to learn more? Join our workshop, presented by nbn co and Microsoft, and learn how you and your team can leverage AI-driven tools.
