1 Day
Morning Tea, Lunch & Afternoon Tea
CCIWA, Level 5, 235 St Georges Terrace, Perth and Online via MS Teams
Get Directions >Managing the Poor Performer
Managing the Poor Performer
Course Description
From talking to someone about coming in on-time to sacking them for stealing, managing people who don’t do their jobs properly is always a headache for managers and supervisors. However, it is worth the time to get it right. When performance management is not done well, everyone suffers and the organisation can end up dealing with the legal fall-out. This in-depth course is designed to give you or your managers the skills to improve your employee’s performance. Or if termination is needed, to have followed a process that will stand-up in the Fair Work Commission.
This course is available to be attended in person or online on your selected course date. Please contact our team at [email protected] if you would like to attend online via MS Teams.
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Dates
- Mar 12, 2026 9:00am - 4:30pm
- May 21, 2026 9:00am - 4:30pm
- Jul 23, 2026 9:00am - 4:30pm
- Sep 17, 2026 9:00am - 4:30pm
- Nov 19, 2026 9:00am - 4:30pm
Learning outcomes
Our course will help you to understand the legislation, including unfair dismissal and general protections, and the risks when poor performance is not managed.
Topics include:
- Why hoping it will get better doesn’t work.
- Unfair dismissal and general protection laws.
- What is HR’s job vs the manager’s job.
- Why we must follow the organisation’s policy.
- The role of paperwork and protecting the organisation.
- Bringing up issues with an employee in a comfortable way.
- How to have the tough conversations.
- How to give a warning so it sticks.
- Opening and closing the meeting.
- Dealing with difficult situations.
- Terminating an employee for serious misconduct.
We will spend time looking at recent case law about what to do when tricky situations occur, such as when one of the team:
- Openly criticises the business on Social Media.
- Doesn’t show up for work, or is using excessive personal/carer’s leave.
After learning the “why”, we will explore the “how” of managing performance. The group will put into practice the theory covered and will learn the steps to follow to help take the worry out of dealing with difficult employees.
Training Disclaimer: Please note CCIWA reserves the right to cancel any face-to-face or online course before the commencement date in the event of insufficient registrations or operational difficulties. In the event of such cancellation, all registered participants will be notified.
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$650.00 ex GST
CCIWA Member Price
$780.00
ex GST Non-Member Price
ex GST Non-Member Price
Enquire now about this session.
No sessions that fit your schedule? CCIWA can deliver this directly to your business and tailor it to the needs of your team. Contact us on (08) 9365 7500.
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Any of our WHS courses can be customised and adapted. Our experienced Workplace Relations consultants can tailor the curriculum and materials to suit your business's specific needs.
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The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.
