Customer Service

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Customer Service

30 min
Suitable For
General Staff
What you'll learn
  • The importance of customer service
  • How to create a good first impression
  • The essentials of good communication
  • How to build a relationship with your customers
  • How to solve your customers' problems
Course Description

This module will provide you with the tools to effectively communicate and develop a positive relationship with customers.

At the end of the module, you will be asked to undertake an online assessment to check your understanding of the key concepts presented.


No prerequisites or requirements.

ex GST
CCIWA Member Price
ex GST
Non-Member Price
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