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Customer Service

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Customer Service

Features
Duration
30 min
Assessments
1
Passmark
80%
Suitable For
General Staff
What you'll learn
  • The importance of customer service
  • How to create a good first impression
  • The essentials of good communication
  • How to build a relationship with your customers
  • How to solve your customers' problems

Course Description

This module will provide you with the tools to effectively communicate and develop a positive relationship with customers.

At the end of the module, you will be asked to undertake an online assessment to check your understanding of the key concepts presented.

Prerequisites

No prerequisites or requirements.

$55.00 CCIWA Member Price
$82.50 Non-Member Price

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