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This Kit is designed for small to medium-size enterprises and will assist in all aspects of implementing and managing organisational change from an employment law perspective.
As someone who serves your customers, you will probably encounter angry and upset individuals at some point in time.
This module has been developed to help you identify the most common sales objections and understand how to respond to them.
There are hazards all around us that can be a risk to the health and safety of yourself, others and the environment.
Effective communication takes practice and an understanding of the communication process.
Incidents have the potential to cause serious harm, injury or damage to people, equipment or the environment.
The ability to positively influence and successfully negotiate with others can benefit you personally and professionally.
Organisations must be committed to the health and safety of their workers and aim to prevent injuries from occurring.
Interviewing is an important part of the recruitment process and is vital to ensuring that we select the right person for the right position.
This course will provide your workers with an understanding of their legislative WHS duties and responsibilities, equip them with the skills to identify and assess risk and enable them to communicate health and safety matters confidently with team members and their supervisors.