Free Advice for CCIWA Non-Members – Terms & Conditions

Application of Terms and Conditions

  1. These terms and conditions (Terms and Conditions) apply to the one free initial phone consultation (Free Advice) with the employment relations advice centre (ERAC) being offered by the Chamber of Commerce and Industry of Western Australia Limited (CCIWA) to non-members of CCIWA.
  2. All non-members participating in the Free Advice campaign agree to be bound by, and comply with, these Terms and Conditions, as amended or varied, from time to time.

Free Initial ERAC Phone Consultation Eligibility

  1. To be eligible to participate in this campaign and receive Free Advice, you must:
    1. be an Australian enterprise with less than 200 FTE staff and have either:
      1. never been a member of CCIWA; or
      2. not been a member of CCIWA in the last 24 months; and
    2. provide the following information to CCIWA for screening/verification purposes:
      1. Business name;
      2. Australian Business Number;
      3. Contact name;
      4. Contact phone number; and
      5. Contact email address; and
    3. not have previously utilised the Free Advice.
  2. If your business does not meet the above eligibility criteria, your business will not be able to participate in this Free Advice campaign.
  3. For the avoidance of doubt, if your business (and ABN) has utilised the Free Advice, it will not be eligible to receive Free Advice for a second time (even if different contact names, phone numbers and email addresses are provided).

ERAC Phone Consultation

  1. Subject to CCIWA verifying the business information and your business meeting the eligibility criteria, a CCIWA representative will (subject to the ERAC team’s availability) either:
    1. transfer your call directly to a member of the ERAC team; or
    2. book a time for a member of the ERAC team to call you directly (at a mutually convenient time for both parties).
  2. The Free Advice is:
    1. limited to one (1) phone call;
    2. up to a maximum of 15 minutes duration; and
    3. in relation to one (1) issue/query.


  1. No fees are payable for the Free Advice.

Not legal or professional advice

  1. Free Advice (whether verbal advice or written information, materials and/or publications) is not legal or professional advice.
  2. Free Advice is provided as a guide only (in general summary form), does not constitute legal advice and should not be relied upon as such.
  3. Specific legal or professional advice should be sought before any action is taken.

No Liability for Free Advice

  1. CCIWA gives no warranties or assurances and makes no representations about its Free Advice, including in respect of its relevance, reliability, accuracy or completeness. CCIWA gives no assurances that the Free Advice is suitable for your intended use.
  2. CCIWA does not accept any liability for any claim which may arise from any person acting or refraining from acting based on information or advice provided within the Free Advice.
  3. To the fullest extent permitted by law, CCIWA excludes all liability including for any direct, indirect or consequential loss suffered by you or any person in connection with your use of, or reliance on, the Free Advice.


  1. CCIWA is committed to protecting your privacy and ensuring that your contact with CCIWA is a safe and rewarding experience. CCIWA has a privacy policy to manage privacy. A copy of CCIWA’s privacy policy is available on CCIWA’s website.
  2. By participating in the Free Advice campaign, you acknowledge that you have read and understood the CCIWA privacy policy and you agree with, and consent to, the practises described in that policy.


Changes to Terms and Conditions
From time to time, CCIWA may update these Terms and Conditions. The updated Terms and Conditions will apply the time of posting on our website and onwards. A copy of the Terms and Conditions is available on CCIWA’s website.

Any provision of, or the application of any provision of, these Terms and Conditions which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or other jurisdiction.

Governing Law
These Terms and Conditions are governed by the laws of Western Australia. Each party irrevocably submits to the non-exclusive jurisdiction of the courts of Western Australia.