COVID-19 Support

The COVID-19 vaccine is mandatory for the majority of WA’s workforce, with businesses required to ensure compliance.

What businesses need to do

  • Understand the mandatory vaccination rules and whether they apply to your workplace.
  • Learn how to approach your workforce about their vaccination status.
  • Minimise risk of discrimination or other procedural fairness issues.
  • Ensure your business is compliant with government directions, occupational health and safety obligations and workplace laws.
  • Learn what to do if staff refuse to get vaccinated, and when you need to seek legal advice.

Check list: Managing the impact of COVID-19 on your business
We have a range of tools available to support WA Businesses.

Frequently asked questions

Updated May 9, 2022

CCIWA Members with questions or concerns can contact our Employee Relations Advice Centre on (08) 9365 7660.

Our Employee Relations Advice Centre offers advice and information targeted to our Members’ needs. The team has taken hundreds of calls on COVID-19 so far. Below you can find some general guidance to frequently asked questions.

WA Current Requirements


Masks are required for people aged 12 years and older in the following settings:  

  • Hospitals and health care settings 
  • Aged care facilities, residential care facilities including disability service facilities and mental health residential facilities 
  • Public and passenger transport, including taxis and rideshare vehicles, tour buses and school buses 
  • Correctional facilities. 

The usual exemptions from mask requirements apply. 

Masks are encouraged where physical distancing is not possible. 


Visitors to hospitals are limited to the following: 

Essential visitors 

  • An ‘essential visitor’ includes someone who is: 
  • a parent or guardian of a child 
  • a parent or guardian of a person with complex needs or a person with a disability 
  • a carer 
  • a birthing partner 
  • otherwise present for compassionate or other reasons approved by the hospital. 

Other visitors 

  • Non-essential visitors are limited to two people per patient per day during visitor hours and are in addition to an essential visitor. 

All visitors are required to show proof of vaccination and wear a mask (unless an exception applies). 

Residential aged and disability care facilities 

  • Two visitors are permitted per resident per day 
  • Masks must be worn by staff and visitors indoors and outdoors (unless an exception applies). 
  • Proof of vaccination applies to enter residential aged care facilities. 

For more see 

For further guidance, call CCIWA’s Employee Relations Advice Centre on 9365 7660 or email 

Showing proof of vaccination is no longer required when entering venues and businesses. 

It is still required to visit hospitals and residential aged care facilities. 

Find out more about getting proof of your COVID-19 vaccinations. 

It is no longer a requirement for people to check-in to any business or premises other than where proof of vaccination is still required (hospitals and aged care facilities). 

COVID Safety Plans and Guidelines and COVID Event Plans, Checklists and Guidelines help ensure businesses actively mitigate the risks of COVID-19 and reduce its potential risk and spread. 

All businesses in WA, regardless of size, are encouraged to update their COVID Safety Plan if they are required to have one, or develop a COVID Safety Plan if they do not have one, to protect staff and patrons from COVID-19. 

For more see CCIWA’s COVID-19 Safety Package. 

Both interstate and international travel into WA is permitted. 

You can enter WA from interstate without any requirements. 

International travellers are required to meet the Australian Government’s COVID-19 requirements to enter Australia, including completing any required passenger declarations. 

Travellers who do not meet the vaccination requirements will be required to complete seven days of hotel quarantine at their own expense. 

Mandatory Vaccinations and Employees

WA is now well into the ‘booster’ phase of the vaccine roll out. If your business is covered by vaccination mandates you’ll need to ensure your business is compliant. 

The Booster Vaccination (Restrictions on Access) Directions (No.2) apply to Group 1 and Group 2 industries and occupations. If your business falls under Group 3, please contact the Employee Relations Advice Centre on (08) 9365 7660 to discuss. 

You could be fined up to $100,000 if you are found to have employees, including yourself, who aren’t vaccinated. 

Yes, individual employees, including yourself, could be fined up to $20,000 if they aren’t vaccinated. 

Even if your business isn’t subject to mandatory vaccines, it’s likely that customers and suppliers may require your workforce to be vaccinated as a condition of engagement or entry. 

CCIWA has consistently urged WA businesses to support staff to participate in the vaccination effort. This is the only way to get past the era of lockdowns and travel restrictions, and back to life and business as usual. 

The WA Health Department advises that employers will be required to ensure unvaccinated staff do not enter the workplace or undertake certain roles. Employers can also choose to issue employer directions, should you choose to do so, from which you may be able to take other action. 

We recommend you consider the likelihood of employees refusing vaccination and the process you will take to respond to this, including discrimination considerations and assessing the potential impact on an employee’s ability to carry out the key requirements of their role. 

In general, we recommend you consider adopting a COVID-19 vaccination policy that acknowledges specific exemptions from vaccinations and sets out evidence requirements (e.g. employees claiming medical conditions may need to provide a medical
certificate supporting this claim). In all communications regarding the vaccination policy, employers should also make sure to clearly outline any potential consequences of workers refusing to comply with the policy and/or public health

Find out more in our free COVID-19 Vaccinations and the Workplace Employer Guide. 

For further guidance, call CCIWA’s Employee Relations Advice Centre on 9365 7660 or email 

Ensure you understand and comply with all public health orders to avoid facing penalties. 

Ensure you understand and comply with all public health orders to avoid facing penalties.

COVID and the workplace

If a staff member tests positive for COVID-19 and was infectious in the workplace, the affected employee will need to follow testing and isolation protocols. 

If you or any of your employees use a Rapid Antigen Test (RAT), positive results must be registered through the Department of Health’s online portal. Information is available about the Mandatory registration of positive Rapid Antigen Tests. 

If an employee is required to care for their children who are directed to isolate due to COVID-19, they will be entitled to take annual leave in the first instance. If their child subsequently contracts COVID-19, the employee is then able to take carer’s leave for the duration of the illness of their child.

If your employee has been absent from work due to COVID-19, you can request reasonable evidence to confirm they are now fit to return to work. Evidence may include confirmation from the relevant government authorities. If you are unsure as to whether the evidence that has been provided to you is suitable, it is recommended you contact the COVID hotline on 13 26843.

If an employee is a close contact, is directed to isolate and they are unable to work from home, they will be required to use paid entitlements (such as annual leave or long service leave) or unpaid leave during their period of isolation. If the employee is able to work from home during their isolation period, the employer will be required to pay them for the ordinary hours worked.

No. An employee is only entitled to use their paid personal/carer’s leave entitlement in the event the employee contracts COVID-19 or suffers another illness. Where the employee does not have any paid personal/carer’s leave, they may take unpaid leave or access other paid leave entitlements (such as annual leave or long service leave). Members covered by a modern award should check whether their employees are entitled to unpaid pandemic leave.

Where an employee is directed to isolate due to COVID-19, they may be entitled to the Pandemic Leave Disaster Payment – Western Australia. Services Australia will determine whether or not and employee is eligible for the payment. For more information visit Services Australia via Employees may also be eligible for the State Government COVID-19 Test Isolation Payment, for more information

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CCIWA can help

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Employee Relations Advice Centre

We can help Members identify policy and procedural responses within legislative frameworks.

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Workplace Relations Consulting

We can assist with managing and restructuring your workforce during periods of uncertainty.

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Get help planning for and managing risk and business continuity.

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International Trade Consulting

Support your business continuity with advice about alternative suppliers and export markets.

CCIWA supporting our regional chamber members

As the peak body representing businesses in WA for more than 125 years, we support and connect thousands of businesses with one vision in mind: for WA to be the best place to live and do business.

Our regional Members have access to a range of CCIWA member benefits and services. For assistance with your CCIWA Regional Membership, please contact our Membership Experience Team on 1300 422 492 or email

Click on our interactive map to explore our regional chambers, or learn more about how the different regions are faring through COVID-19 in our recent edition of Regional Pulse.

Expert advice if you need it

CCIWA Members with questions or concerns can contact our Employee Relations Advice Centre on (08) 9365 7660 or via Alternatively you can request a call back from our Employee Relations Advice Centre or Legal Teams using the following form.

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