Handling Angry and Upset Customers

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Handling Angry and Upset Customers

20 min
Suitable For
General Staff
Learning Outcomes
  • An understanding of the importance of customer service
  • Understanding why customers become angry or upset
  • Tactics and strategies for handling angry and upset customers
  • An overview of complaint policies and procedures
Course Description

As someone who serves your customers, you will probably encounter angry and upset individuals at some point in time. How you respond can make the difference between a customer who feels satisfied and one who will never want to do business with us again.

This module will help to develop your understanding of how to respond to angry and upset customers. And it will also look at how to manage stress after dealing with these types of customers.

At the end of the module, you will be asked to undertake an online assessment to check your understanding of the key concepts presented.


No prerequisites or requirements.

$50.00 ex GST CCIWA Member Price
ex GST
Non-Member Price

$75.00 ex GST

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