Managing Difficult Situations

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Managing Difficult Situations

30 min
Suitable For
General Staff
Learning Outcomes
  • How to identify a difficult situation
  • How to manage a difficult situation
  • Strategies and tactics on how to manage the emotional aspects
Course Description

As a manager, you are likely to face difficult situations as part of your professional life. These can be challenging and uncomfortable but also offer opportunities for you to improve relationships within your team and improve employee performance and management.

This module will increase your awareness of how you can successfully manage difficult situations and prevent them from negatively affecting the workplace.

At the end of the module, you will be asked to undertake an online assessment to check your understanding of the key concepts presented.


No prerequisites or requirements.

$50.00 ex GST CCIWA Member Price
ex GST
Non-Member Price

$75.00 ex GST

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